Richard & Lorraine, Owners
The idea of providing direct feedback on experiences seemed like such a great concept to us. On many trips most people think, “if only the managers knew what their employees were doing, they would understand why business is not as good as it could be.” Most of us do not take the time to report comments to management yet, we will tell our friends about the negative outcomes and possibly the positives. Having a shopping program allows management to get a snapshot of what customers experience, identifying what is working well and training needs.

Shopping by Mystery was established in 1999 with the goal of helping to improve customer service. Both shoppers and Clients alike have commented that service level improves over the course of a mystery shop. The company is a member of both the Boise Metro and Meridian Chamber of Commerce’s, and now belong to the Mystery Shopper’s Provider Association. Our goal is to help improve customer service as Shopping by Mystery continues to grow as various business types discover what an asset having a secret shopping program is.